Frequently Asked
Questions.

• Once BVR receives 50% of the total balance due to book there will be limited cancellations or refunds. Our cancellation policy states “when GUEST cancels at least 60 days before check-in they will receive all funds they have paid, excluding the payment fee line item. If GUEST cancels 59 days prior to arrival GUEST will forfeit 100% of the total reservation.”

• Policy can differ on online travel agencies such as Airbnb, VRBO, etc.

• Check-in is at 4 PM. THERE ARE NO EARLY CHECK-INS ALLOWED

• Bayley Vacation Rentals has contactless check-in for all homes. Your door code and instructions will be provided at 4 PM the day of arrival inside of your guidebook.

• All information about the property can be viewed inside of your guest guidebook (example: how to work the TV, any specific instructions on items in the property, distance to the beach, etc)

• There is no early parking allowed at the property as the spaces as reserved for staff and cleaners

• Check-Out is 10 AM sharp. A fee of $200.00 per every 30 minutes after the Check-Out time shall be charged to the GUEST credit card on file if GUEST has not vacated the property by 10:00 am on the day of departure.

• Please leave the beds AS IS

• Please do not place any blankets/comforters in the linen bags.

• Please be sure to report any damages or broken items. We will not be upset if the damage is reported, as this is a courtesy to the owner and future guests!

• Please collect all trash and place it in the correct bins by 8 AM on the day of check out

• Double-check for any personal items that you may have overlooked in all drawers/ under furniture/ under bed

• Move furniture back to original spot ($50 fee will be charged to the card on file if the furniture is moved)

• Empty the sink from dirty dishes. If there is a dishwasher in the unit please load the dishwasher and start. If there is no dishwasher please handwash dishes.

• Please make sure that all windows and doors are locked

• Wipe down inside and outside of the grill with the cleaner provided under the sink

• If there is a garage door within your unit, please be sure that it has been closed

• Turn off all lights

• For homes that DO allow dogs, there is a limit of 2 dogs per rental. There is a non-refundable pet fee of $150.00 per pet. We reserve the right to evict the pet and/ or the party at any time. Additionally, if you are staying in one of our homes that does NOT allow pets a $350 per pet penalty will be automatically charged to GUEST if evidence of a pet is found on PROPERTY.

• Processing Fee – This is the cost of processing your credit card. The amount is 5.5% of your total reservation.

• Linen Fee – This fee is for your bed linens and bath towels per bed size. For a king bed-this would include fitted sheets, flat sheets, 2 pillowcases, 2 body towels, 2 hand towels, and 2 makeup towels. For a twin, there would be sets of 1 (1 body towel, 1 face towel, 1 hand towel)

• Admin Fee- A one-time charge of $250.00 will be added to each reservation for internal processing.

• Damage Protection Fee – BVR will automatically add a $75.00 charge to your reservation for Accidental Rental Damage Protection that covers up to $3,000.00 in accidental damages. Guest may decline the purchase of this program by agreeing to pay a security deposit of $3,000.00.

• Cleaning Fee – There is a one-time non-refundable cleaning fee charged to each reservation. The fee is based upon the size of the home and the amount of time it will take cleaners to complete.

• Your rental is fully furnished by room with beds, couches, bathrooms, kitchen, and at least 1 TV.

• All kitchen essentials are included – dishes, pots & pans, kitchen towels, glass wear, silverware, coffee maker, toaster, microwave, stove, & fridge. If extra kitchen items are provided you can find them inside of your Guidebook.

• Bayley Vacation Rentals provides starter sets for paper towels, toilet paper, hand soaps, dish soap, kitchen sponge, laundry pods, dishwashing pods, & trash bags. Additional supplies are the guest’s responsibility.

• Internet is provided for each property

• Items such as TV’s, DVD Players, hairdryers, beach towels, outdoor furniture, grills, and AC’s are considered extra amenities that are provided by the owner. In the event the property you booked has extra features, you can find them in your guidebook.

• 1 Pillow per bed minimum

• Broom / dustpan

  What should I bring?

• Beach Chairs/Gear- Some properties do provide these items. To confirm please visit your guest portal.

• Beach Towels

• Personal toiletries

• Sun products

• Pantry Items – coffee, butter, salt, pepper, oil, spices

• Foil, plastic wrap, ziplock bags

• Groceries

• Condiments

• Extra Pillows & Blankets

• Hair tools – blow dryer, straightener, curler, etc

• Flashlights

What information do we collect?

• We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

• Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience. Your information helps us to better respond to your individual needs.

• To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

How do we protect your information?

• We implement a variety of security measures to maintain the safety of your personal information when you place an order.

• We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

• After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

• Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

• We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.