PLANNING FOR YOUR ARRIVAL
Your rental home will be cleaned and prepared for your arrival at 4pm on the day your rental begins. There will be 2 rolls of toilet paper in each bathroom, 1 paper towel roll at the kitchen sink, and pump-hand soaps at each sink. Beds will be made up with freshly cleaned linens and bath towels will be provided.
BEFORE YOU DEPART
Each renter should complete the following no later than 10:00 am on the final day of the rental:
- Replace any furniture that was moved.
- Remove trash from any garbage cans. Place used bags in town trash bins. Place recyclables in recyclables bin.
- Leave the kitchen clean: Wipe countertops, and wash any dirty dishes.
- Remove all food from the fridge or cupboards.
- Turn any lights and appliances off.
- Ensure any exterior windows and doors are closed and locked.
- Reset the thermostat to temperature provided in welcome letter
- Double-check all drawers and closets for personal items.
WAVERING FROM THE RENTAL AGREEMENT TERMS
You may be charged up to $1,000.00 additional in the event of a violation of our "no smoking", "no pet" (if property is NOT pet friendly), or "maximum occupancy", policies or neglectful damages which occurred during the tenancy. Additional housekeeping charges will be applied in the event for the need of extra cleaning by our staff and the occurrence of exceeding the maximum occupancy of the cottage. We charge $35 per hour for additional cleaning above and beyond normal expected cleaning times plus one hour.
Our staff will arrive after your departure to thoroughly clean and inspect the Property. They have a small amount of time for turnover between rental- so your assistance in attending the above tasks is critical to their success and meeting the exceptions of the next arriving vacationing Guests at 4pm the same day.
DAMAGE PROTECTION PLAN
A. As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here: HERE
The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly Bayley Vacation Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Bayley Vacation Rentals directly if you do not wish to participate in this assignment.
B. The $3,ooo.00 Security Deposit will be charged to cover any damage to the PROPERTY including but not limited to: (a) Additional cleaning charges above normal wear and tear, (b) damages resulting from intentional, willful or reckless conduct, (c) evidence of or damages by a pet, (d) evidence of or damages by smoking, (e) items at PROPERTY lost or stolen by GUEST. Any charges assessed for damages shall be deducted from the Security Deposit. Any charges above the coverage of the Security Deposit shall be the responsibility of GUEST.
Bayley Vacation Rentals and it's Property Owners regret that they cannot be held responsible for failure of cable or Dish TV, high speed internet, or any special/unique property amenities. If an appliance breaks, there is a plumbing, heating, or cooling issue, we will make every effort to resolve the problem with as little inconvenience to our guest as possible. Reporting interruption of service or issues requiring a service technician to Bayley Vacation Rentals immediately helps facilitate timely repairs. Please understand that we will make the property available to service technicians or maintenance people to remedy the situation.
RIGHT OF ENTRY
Bayley Vacation Rental employees and Property Owners reserve the right to enter the property at any time during the rental term to investigate disturbances, check occupancy, dangerous circumstances, to ensure safety or provide entrance to service technicians as deemed appropriate. Landscapers and lawn care people are permitted, through our agreement with each Property Owner, to come to the property between 10am and 4pm, Monday through Saturday, without notice, to mow the lawn, weed, tend to gardening, etc.
The remaining balance is due 60 days prior to arrival. Payments shall be made via credit card or online processing through Vacation Rent Payment. Once BVR receives 50% of the total balance due to book the dates GUEST requests for PROPERTY there will be limited cancellations or refunds. Our cancellation policy is when GUEST cancels at least 60 days before check-in will get back 100% of the amount they've paid. If GUEST cancels after that point, they will not get a refund. We encourage you to purchase Travel Insurance through our website. Please see our Guest Agreement section "E" for travel insurance information. The PROPERTY will be re-rented in the event of a cancellation. Our cancellation policy does not apply if the reservation is made through Airbnb. Please see Airbnb individual terms for cancellation policy.
OTHER NOTABLE GUIDELINES
*Parking is generally limited to a set number per property with a maximum of two cars for most properties (ask us if you plan to bring more than 2 cars). Any vehicles parking on lawns or unauthorized areas could be towed. We ask that our Guests don't bring motor homes, trailers, campers, tents, boats or kiddy pools to the property without prior permission. For any requests please feel free to contact us directly by phone or email.
*Rentals are a minimum of 4 nights (some properties 7)
*Rental of vacation properties through Bayley Vacation Rentals do not include the use of any outbuildings, garages, attics, sheds, basements, or spaces other than the normal living spaces of the property. Although most Property Owners may give Guests access to these spaces to access trash receptacles, circuit breaker panels, or property amenity storage, they are not intended to be available for Guest storage, sleeping, parking, or work spaces.
*The Property Owner doesn't guarantee the working condition of any 'bonus' amenities at the property such as hot tubs, boats, saunas, deck chairs, grills, or items that are not considered an integral part of the vacation rental experience. However, if something is broken, please let us know so we can try to attend to it.
Once you arrive at your Property, please call the number provided in your check-in email
Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time occupancy can occur, except that it will be on the day the rental begins. Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming Guests. Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 4pm check-in time. This situation rarely occurs, however, we apologize in advance if the is situation happens to you. In this rare occurrence, we'll call you on the cell phone number your provided at time of booking to let you know and often times will send you to the nearest restaurant for drinks on Bayley Vacation Rentals while the cleaning staff finishes up.
If a property has a keyed lock (in replacement of no lock or an electronic key pad lock), one key is located at each property in a lock-box. We will let you know via the automated map & directions e-mail the location of the key or keys to the property exactly 21 days before you arrive along with the map and directions to the property.
With properties that have lock boxes, we suggest that during your vacation, if you leave the property, you simply return the key to lock box until you return to limit the opportunities that you may loose it. This also applies to multiple Guests at the same property requesting multiple keys. Again, we issue one key per property, so store the key in the lock box when everyone is out and the house is locked, then the first person to return can retrieve it from the lock box.
For check out, please return this key to wherever you found it when you arrived. The charge for a lost key is the cost to re-key the home or for us to make copies and bring a replacement key to you at the property and this can range from $150 to $300.
ITEMS TO BRING FOR YOUR STAY
- Food & Condiments
- Personal Toiletries..... examples are
- Beach Towels & Equipment (folding chairs), beach toys
- Specialty Cooking Items
Bayley Vacation Rentals does not own any of the properties we offer for rent and we rely upon the Property Owners to ensure they update us on any changes in advertising to their property right away.
Bayley Vacation Rentals, and/or anyone working with us, is not responsible for printing errors or changes made by Property Owners in pricing, availability, furnishings, equipment or bedding arrangements. In addition, we are not responsible for anything that may or may not occur on the Property Owners' properties or in conjunction with the rentals. If there are any significant changes made to a property after a Guest books it, such as... changing a queen bed to a full bed, removing an amenity or larger furniture item, then we will contact the Guest as soon as we are made aware of the change. Otherwise, we update the property listings on our website immediately and then the Guests are responsible for checking the listings before their arrival at the property they rented to review any other updates or changes to the property.
HOMES FOR SALE
Please see to our "Real Estate" tab above.